EXCHANGES & REFUNDS

POLICY OVERVIEW
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund. Please inspect your merchandise upon receipt.

We only replace products or offer refunds if the item(s) in question are defective or damaged in production or shipping.


NOTIFICATION GUIDELINES
If you have determined that your product(s) is defective or damaged, through no fault of your own, and would like to request a replacement or refund, the following pieces of information must be compiled and then submitted to us via email at info@deadsugar.com.

  • Name, Address and Email of Purchaser
  • Order Number and date ordered
  • Description of the damage
  • Picture(s) of the original packaging/label
  • Picture(s) of the damage in question


EXCHANGES
If you request an exchange, the item(s) will only be replaced with the same item(s) originally ordered.

If the exchange is approved, you will be notified via email and the replacement will be sent out as soon as possible at no cost to you. We will also notify you with a shipment tracking number once it's generated. Notification guidelines above must be followed.


REFUNDS
If you decide that you would like a refund, instead of a replacement, please follow the notification guidelines above. You will be notified via email whether or not it's been approved or rejected.

If approved, the refund will be processed within 3 business days and a credit will automatically be applied to your credit card or original method of payment. We will also notify you via email that it's been submitted.


LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.


ATTENTION
We will not exchange an item or approve a refund if you ordered the wrong type, design, color or size product. Please verify everything upon checkout.

BACK TO TOP